8. Returns, Refunds and non-delivery
8.1 Returns & Refunds: A clear written reason must be sent to firstname.lastname@example.org to return and refund the money. Aquiles Dog Jewelry cannot and will not take responsibility for goods that have been damaged in transit, once the items are posted and delivered they are at your risk. As part of our terms of agreement, we will send an item similar to the one ordered should we be put of stock. You will be notified at which then you can decide to receive a refund.
8.2 Should a refund be granted by our client support and quality department, it will be issued via PayPal.
8.3 Non-Delivery & Replacements: Aquiles Dog Jewelry cannot and will not be responsible for non-delivered items. All customers will receive a notification that their parcel has been shipped. Should there be an error on our side then we will consider it as long as the complaint is logged in writing wit our client support and quality department. Should customers prefer another item than the one they’ve ordered, it can be replaced with a similar product at the same price, postal charges to return the item and to have the other one shipped in its place, are the customer’s responsibility to pay for the postage.
Aquiles Dog Jewelry has suppliers that supply items to them to sell online. It is Aquiles Dog Jewelry’s responsibility to certify that the quality control is passed, should there be an issue with the supplier delivering the products then the customer will be notified immediately. It is up to the customer to decide what to do. The products that Aquiles Dog Jewelry sends to its customers is in good faith, good quality and high standard.